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Terms and conditions | Privacy policy | Security policy
Welcome to Cookware-Online.co.uk terms and conditions. By accessing the website
and/or ordering from the site, you agree to the following terms and conditions.
Our contact details are as follows:
Cookware Online
Unit 5
Lagrannoch Industrial Estate
Callander
Perthshire
FK17 8LX
United Kingdom
General email: info@cookware-online.co.uk
Telephone number: 01877 332702
Fax number: 01877 339509
INTRODUCTION
We may revise these terms and conditions at any time by updating this posting.
You should check this Website from time to time to review the current terms
and conditions, because they are binding on you. Certain provisions of these
terms and conditions may be superseded by expressly designated legal notices or
terms located on particular pages of this Website. If you do not wish to accept
any new terms and conditions after we have given notice, you should not continue
to use this Website.
ORDERING FROM COOKWARE-ONLINE.CO.UK
You can order in the following ways:
Online via the website www.cookware-online.co.uk
By phone 01877 332702
By fax 01877 339509
You are deemed to place an order with us by ordering via our online checkout
process. As part of our checkout process you will be given the opportunity to
check your order and to correct any errors. We will send you an order
acknowledgement, detailing the products you have ordered.
Our acceptance of an order takes place when we despatch the order. We will send
you a despatch confirmation by email. When we despatch the order the purchase
contract will be made even if your payment has been processed immediately,
unless we have notified you that we do not accept your order or you have
cancelled your order.
We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and
conditions.
PRICING
All prices include VAT (where applicable) at the current rates. We reserve the
right to express the price exclusive of VAT, but we shall show VAT separately
and include it in the total price whenever this is the case.
VAT, now 15%, was charged at 17.5% up to and including 30th November 2008.
Where we charge separately for packing, carriage and insurance and other
relevant charges, the appropriate rates are set out in our specified pricing
structure shown elsewhere on this Website.
You are responsible for the disclosure and
payment of any import duties or other taxes, which may apply when the products
are delivered. Unfortunately we can not advise you what these costs may be.
Please consult your local customs office for more information.
We always try to make sure that the prices on cookware-online.co.uk are correct, but
errors may occur. If we discover an error in pricing of the products in your
order we will inform you as soon as possible using the contact details you
supply us with. We will then give you the option of reconfirming the order at
the correct price or cancelling it. If the order is cancelled we will refund you
in full.
CANCELLATION AND RETURNS POLICY
If you wish to cancel your order:
(a) you can notify us by email to info@cookware-online.co.uk before we have
dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in
accordance with the clause below.
You can return goods you have ordered from us for any reason at any time within
30 days of receipt for a full refund or exchange. The costs of returning goods
to us shall be borne by you.
Upon receipt of the goods we will give you a full refund of the amount paid or
an exchange credit as required within 10 days.
The rights to return the goods to us will not apply in the following
circumstances:
in the event that the product has been used
to any products that have been manufactured to your specification
the items were ordered especially for yourself from our supplier
ORDERS WHICH ARE COLLECTED
If an order is collected by a customer, either by themselves or using a courier
acting on their behalf, then it remains the customers' responsibility to ensure
the order reaches them in as good condition as it left our warehouse. Therefore
if the order arrives damaged then the customer cannot claim a replacement or
refund of the item(s) as they are accountable for the damage and/or any other
problems with the delivery.
We always check larger items (Knife Block Sets etc) to ensure they are
despatched from our warehouse in perfect condition.
LICENCE
You are permitted to print and download extracts from this Website for your own
use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice
appear in all copies.
Unless otherwise stated, the copyright and other intellectual property rights in
all material on this Website (including without limitation photographs and
graphical images) are owned by us or our licensors. For the purposes of these
terms and conditions, any use of extracts from this Website other than in
accordance with the clause above for any purpose is prohibited. If you breach
any of the terms in these terms and conditions, your permission to use this
Website automatically terminates and you must immediately destroy any downloaded
or printed extracts from this Website.
No part of this Website may be reproduced or stored in any other website or
included in any public or private electronic retrieval system or service without
our prior written permission.
Any rights not expressly granted in these terms are reserved.
SERVICE ACCESS
While we endeavour to ensure that this Website is normally available 24 hours a
day, we will not be liable if for any reason this Website is unavailable at any
time or for any period.
Access to this Website may be suspended temporarily and without notice in the
case of system failure, maintenance or repair or for reasons beyond our control.
VISITOR MATERIAL AND CONDUCT
Other than personally identifiable information, which is covered under the
Privacy Policy (See Below for details), any material you transmit or post to
this Website will be considered non-confidential and non-proprietary. We will
have no obligations with respect to such material. We and our nominees will be
free to copy, disclose, distribute, incorporate and otherwise use such material
and all data, images, sounds, text and other things embodied therein for any and
all commercial or non-commercial purposes.
You are prohibited from posting or transmitting to or from this Website any
material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive,
pornographic, abusive, liable to incite racial hatred, discriminatory, menacing,
scandalous, inflammatory, blasphemous, in breach of confidence, in breach of
privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal
offence, give rise to civil liability, or otherwise be contrary to the law of or
infringe the rights of any third party, in the UK or any other country in the
world; or
(d) which is technically harmful (including, without limitation, computer
viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data
or other malicious software or harmful data).
You may not misuse the Website (including, without limitation, by hacking).
LINKS TO AND FROM OTHER WEBSITES
Links to third party websites on this Website are provided solely for your
convenience. If you use these links, you leave this Website. We have not
reviewed all of these third party websites and do not control and are not
responsible for these websites or their content or availability. We therefore do
not endorse or make any representations about them, or any material found there,
or any results that may be obtained from using them. If you decide to access any
of the third party websites linked to this Website, you do so entirely at your
own risk.
If you would like to link to this Website, you may only do so on the basis that
you link to, but do not replicate, any page of this Website, and subject to the
following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the
cookware-online.co.uk logo;
(b) you do not create a frame or any other browser or border environment around
this Website;
(c) you do not in any way imply that we are endorsing any products or services
other than our own;
(d) you do not misrepresent your relationship with us nor present any other
false information about us;
(e) you do not otherwise use any cookware-online.co.uk trade marks displayed on
this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or
controversial, infringes any intellectual property rights or other rights of any
other person or otherwise does not comply with all applicable laws and
regulations.
We expressly reserve the right to revoke the right granted in this clause for
breach of these terms and to take any action we deem appropriate.
DISCLAIMER
While we endeavour to ensure that the information on this Website is correct, we
do not warrant the accuracy and completeness of the material on this Website. We
may make changes to the material on this Website, or to the products and prices
described in it, at any time without notice. The material on this Website may be
out of date, and we make no commitment to update such material.
The material on this Website is provided as is without any conditions,
warranties or other terms of any kind. Accordingly, to the maximum extent
permitted by law, we provide you with this Website on the basis that we exclude
all representations, warranties, conditions and other terms (including, without
limitation, the conditions implied by law of satisfactory quality, fitness for
purpose and the use of reasonable care and skill) which but for these terms and
conditions might have effect in relation to this Website.
LIABILITY
We, any other party (whether or not involved in creating, producing, maintaining
or delivering this Website), and any of our group companies and the officers,
directors, employees, shareholders or agents of any of them, exclude all
liability and responsibility for any amount or kind of loss or damage that may
result to you or a third party (including without limitation, any direct,
indirect, punitive or consequential loss or damages, or any loss of income,
profits, goodwill, data, contracts, use of money, or loss or damages arising
from or connected in any way to business interruption, and whether in tort
(including without limitation negligence), contract or otherwise) in connection
with this Website in any way or in connection with the use, inability to use or
the results of use of this Website, any websites linked to this Website or the
material on such websites, including but not limited to loss or damage due to
viruses that may infect your computer equipment, software, data or other
property on account of your access to, use of, or browsing this Website or your
downloading of any material from this Website or any websites linked to this
Website.
Nothing in these terms and conditions shall exclude or limit our liability for
(i) death or personal injury caused by negligence (as such term is defined by
the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a
fundamental matter; or (iv) any liability which cannot be excluded or limited
under applicable law.
If your use of material on this Website results in the need for servicing,
repair or correction of equipment, software or data, you assume all costs
thereof.
You agree to indemnify us fully, defend and hold us, and our officers,
directors, employees and agents, harmless from and against all claims,
liability, damages, losses, costs (including reasonable legal fees) arising out
of any breach of the terms and conditions by you, or your use of this Website,
or the use by any other person using your registration details.
GOVERNING LAW AND JURISDICTION
These terms and conditions shall be governed by and construed in accordance with
Scottish law. Disputes arising in connection with these terms and conditions
shall be subject to the exclusive jurisdiction of the Scottish courts.
We do not warrant that materials/items for sale on the Website are appropriate
or available for use outside the United Kingdom. It is prohibited to access the
Website from territories where its contents are illegal or unlawful. If you
access this Website from locations outside the United Kingdom, you do so at your
own risk and you are responsible for compliance with local laws.
MISCELLANEOUS
You may not assign, sub-license or otherwise transfer any of your rights under
these terms and conditions
If any provision of these terms and conditions is found by any court of
competent jurisdiction to be invalid, the invalidity of that provision will not
affect the validity of the remaining provisions which shall continue to have
full force and effect.
Only the parties to these terms and conditions may seek to enforce them under
the Contracts (Rights of Third Parties) Act 1999.
WHAT ARE COOKIES?
'Cookies' are small pieces of information that are stored on your computer's
hard drive by your browser. These allow us to store your account information and
provide features to make your shopping on our website easier.
The www.cookware-online.co.uk website is operated by:
Pots and Pans (Scotland) Ltd, a company registered in Scotland, whose registered
office is at 5 Geisher Road, Callander, Perthshire, FK17 8LX, United Kingdom. Our
company registration number is SC154311.
Our VAT registration number is 888 9500 58
Our Privacy Policy
Cookware-Online.co.uk is committed to preserving the privacy of all visitors to our
website at www.cookware-online.co.uk. Please read the following privacy policy to
understand how we use and protect the information that you provide to us.
By registering or placing an order on this website, you consent to the
collection, use and transfer of your information under the terms of this policy.
INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products or services on www.cookware-online.co.uk
you may be asked to provide certain information about yourself including your
name, contact details and credit or debit card information.
We may also collect information about your usage of our website as well as
information about you from messages you post to the website and e-mails or
letters you send to us.
To maintain customer service standards and to assist staff training, we may
record and monitor incoming calls.
USE OF YOUR INFORMATION
Your information will enable us to provide you with access to all parts of our
website and to supply the goods or services you have requested. It will also
enable us to bill you and to contact you where necessary concerning your orders.
We will also use and analyse the information we collect so that we can
administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our
services and to notify you occasionally about important changes or developments
to the website or our services. Further, where you have consented, we might also
use your information to let you know by email about other products and services
which we offer which may be of interest to you. If you change your mind about
being contacted in the future, please let us know.
DISCLOSURE OF YOUR INFORMATION
We respect your privacy! Any and all information collected at this site will be
kept strictly confidential and will not be sold, reused, rented, loaned, or
otherwise disclosed. Any information you give to Cookware Online will be held with
the utmost care, and will not be used in ways that you have not consented to.
The information you provide to us may be accessed by or given to third parties
some of whom may be located outside the European Economic Area who act for us
for the purposes set out in this policy or for other purposes approved by you.
Those parties process information, fulfil and deliver orders, process credit
card payments and provide support services on our behalf.
Finally, if our business enters into a joint venture with or is sold to or
merged with another business entity, your information may be disclosed to our
new business partners or owners.
Security Policy
Credit Card Security is one of our top priorities. Our checkout and payment
system is managed by a secure third party, ishop and we do not
therefore hold your credit card details.The collection of credit card
information uses a secure connection using Secure Socket Layer (SSL). An
authorisation process is then carried out between ishop and one of
the UK's two largest clearing houses over a secure X25 link. This typically
takes about two seconds. You will then receive confirmation of the acceptance
(or refusal) of your payment. Credit card details, as with all other details you
provided to ishop are kept in an encrypted format and they guarantee to keep all
details you supply confidential.
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